Computer Maintenance and Technical Support Services
Many SME companies have a heavy business. Many companies need to use IT to increase their work efficiency, save operating expenses and publicity expenses. However, due to limited resources, they are unable to hire IT staff or computer support staff to assist the company. Daily Operations; In view of this, Topways Technology Service offers different service plans, hoping to help more companies speed up the daily computer problems and computerize the company to increase operational efficiency. Our IT support teams in Hong Kong have experience in technical support, in addition to professional IT knowledge and a deep understanding of business operations. The IT Support Group has different expertise. It can provide different solutions for different types of customers (SMEs and large enterprises) to solve different problems. Therefore, SMEs do not have their own IT department, and they can have technical support teams equivalent to large organizations. Our clients come from a variety of industries, such as healthcare, logistics, retail, trade, financial services and legal services. We can develop different service plans for different customers, because we know that each customer is unique!
Our Support Service Include:
- Unlimited internet support
- On-site service support
- System Maintenance and Network Administration
- Disaster Handling/Recover and Contingency Planning
- Strategic Sourcing of I.T Equipment & Software
- Professional IT Consulting and Strategic Planning
Remarks:
1. Technical support time is from Monday to Friday, from 9 am to 6 pm, and reservations must be made on Saturdays and public holidays.
2. The maintenance plan does not include damage and loss of customer software data, hardware damage.
3. When the No. 8 typhoon and black rainstorm warnings are hanged, normal service will not be provided. If the service is required, it will be charged separately.
4. If the equipment is deteriorated due to wear and tear, it will not be included in the scope of maintenance.
5. Software the cost is paid by the customer, and we calculate it by means of actual reimbursement.
